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FAQ

Questions before
you start.

Quick answers for customers and partner stores using CouKey across digital stamp cards, events, dashboard access, and account requests.

Customer basics

Learn how digital stamp cards replace paper cards and keep rewards in one app.

Partner access

Understand which store roles can use the dashboard and how account requests work.

Support

Find the right contact path for onboarding, app questions, or business support.

What is CouKey?

CouKey is a digital stamp card service for local businesses and customers. Customers collect stamps in the app, while stores manage loyalty programs from the partner dashboard.

Do customers need paper cards?

No. CouKey is designed to replace paper stamp cards with digital cards that stay in the customer app.

Who can access the partner dashboard?

Approved store owner and manager accounts can access the partner dashboard. Internal CouKey staff use a separate internal login.

Can a store run event coupons?

Yes. CouKey supports event-style coupon cards for special campaigns and future Coumates shared promotions.

Where can I request a partner account?

Use the partner login page and choose the account request flow, or contact CouKey onboarding from the contact page.